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Your visit to WKZ FAQ (corona)

Your visit to WKZ
FAQ (corona)

Answer the corona questions uitklapper, klik om te openen

Do you have an appointment at Wilhelmina Children's Hospital soon or are you coming to visit, and can you answer one of these questions with YES? Please contact the outpatient clinic or nursing ward before your appointment:

  • Have you tested positive for corona in the past few days?*
  • Do you have symptoms that  are similar to symptoms of coronavirus?
  • For the past 14 days, have you been abroad in an area where code orange or red applies?
  • For the past 14 days, have you been in touch with someone that has coronavirus.
  • Did you receive a notification from the CoronaMelder app?

* Are you taking anti-immune medications (immunosuppressants) and have you had corona? Then always contact the outpatient clinic, day treatment or nursing ward. Even if it has been more than 14 days since you had corona.

Be on time, but not too early uitklapper, klik om te openen

We kindly ask you to be in the waiting room no earlier than 10 minutes before the appointment.

If you go to your appointment via the 'poli bloedafname' (blood test) and there is more than 10 minutes waiting time between the two appointments, you can wait in the special waiting room in restaurant De Toverstaf. You can go to the outpatient clinic or ward 10 minutes before your appointment.

Can I bring someone to the outpatient clinic? uitklapper, klik om te openen

Child care

  • A maximum of 1 supervisor or parent / guardian is allowed.
  • This also applies to an appointment at radiology, OR and recovery room.
  • Brothers and sisters are unfortunately not allowed to come to the outpatient clinic or day treatment.

WKZ Birth center (geboortecentrum)

Outpatient obstetrics WKZ and the obstetric locations (Kanaleneiland, Lombok, Lunetten, Oog in Al, Overvecht)

  • You may only bring 1 companion with you
  • Unfortunately, you are also not allowed to take children to the check-ups during pregnancy.
  • Extra checks are converted to video consultation as much as possible.

If you have permission to bring an (extra) companion

Do you have permission to bring someone (extra) with you to the appointment? Then you will receive a sticker on the appointment letter and / or you will receive a text message. Please show this at the main entrance. Then our employees know that permission has been given for this

Someone can listen in

Your companion can listen in during your consult with the physician. Give the phone number to the physician and he will call in your companion.

Record consult

You can also (sound) record the conversation in the consultation room. Making a video is not allowed. 

Will my appointment continue? uitklapper, klik om te openen

Because we also include patients with the coronavirus, unfortunately not all scheduled appointments and treatments can take place in the way that you are used to from us. Emergency care and treatments that cannot be delayed continue.

Your treating physician will determine what is appropriate for your situation. Where possible, your hospital appointment will be postponed or replaced by a telephone consultation, a video consultation or an e-consultation. You will receive a personal message about this. Has your appointment been postponed and are you worried? Do not hesitate, but contact the doctor or your attending physician.

I am soon being admitted. Can I bring someone? uitklapper, klik om te openen

  • Child care: children can bring 2 parents / guardinas with them on admission day.
  • WKZ Birth center: you can bring one person with you on admission day.

Can I safely visit WKZ? uitklapper, klik om te openen

For you and our employees, we ensure that WKZ is as safe as possible. We try doing this with the following measures:

  • Care for patients with (suspicion of) coronavirus is separated from other patients;
  • We ask everyone from 13 years and older to wear a non-medical face mask in our hospital;
  • Your appointment is online or by phone, or in the hospital if this is necessary.
  • Visits and escorts are limited; and
  • We apply to the hygiene measures and 1,5 meter distance.

Can I visit my child if I have flu-like symptoms? uitklapper, klik om te openen

As a parent/guardian, do you have flu-like symptoms (such as fever, cold and / or cough)? Then you stay at home. Is a visit still necessary? Then you can only visit the hospital with a medical face mask. You will receive this at the reception desk in the hall of the WKZ. Use of other facilities (such as sanitary facilities outside the department, the coffee corner, the living room, etc.) is then not possible.

Furthermore, we ask you to also observe the generally applicable hygiene measures at these locations and the 1.5 m distance. For any questions or clarification, please contact one of our hosts in the central hall.

Where can I stay as a parent / partner in WKZ? uitklapper, klik om te openen

It is preferable that you make as little use as possible of the central areas in the WKZ so that the number of contacts with others is as limited as possible. In any case, keep 1.5 m away from others. If you do have to stay outside the patient room for a while, there are the following options:

  • The coffee corner (central hall).
    There is seating here and there are facilities for food and drink. The coffee corner is open Monday to Friday from 7.45 AM to 7 PM. On weekends and public holidays, the coffee corner is open from 10 AM to 7 PM.
  • Restaurant de Toverstaf and de Heksenketel.
    On the ground floor, de Toverstaf restaurant is open with a limited range. The restaurant is open Monday to Friday from 11:30 AM to 1:30 PM.
  • Living room in the nursing ward.
    Many departments have living rooms with coffee / tea facilities. Due to social distancing, there is limited capacity in the living room. We ask you to consult with the nursing staff whether you can stay here.
  • Ronald McDonald living room.
    This living room is located on the 2nd floor and is open Monday to Friday from 8:00 AM to 9:30 PM. The living room is open on Saturday and Sunday from 12 noon to 9 PM. Times are subject to change. The living room is currently occupied by employees of the medical psychology and social work department of the WKZ.

Can I stay in the Ronald McDonald House? uitklapper, klik om te openen

The Ronald McDonald House is open as usual. It is also still open for new families with a seriously ill child (such as NICU / IC). The hospital assesses whether a family qualifies for this based on the situation.

Do you have another question? uitklapper, klik om te openen

All frequently asked questions

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